I have been working on methods to benchmark the Windows infrastructure team at work and I have not been finding much luck finding existing metrics. I was not too happy with the last Gartner review of our IT department, but perhaps that is all that is out there. I have developed some thoughts on the matter and once I am fairly certain they make sense I will post them here.

I just read Leadership and self-deception : getting out of the boxand I am sure I will have to read it a few more times to have it sink in, but I like what I got out of it so far. I like that it goes beyond “don’t be selfish” to talk about the ways that a mindset can color our perceptions of other people. It hit pretty close to home for me and I am glad to have found it.

It amazes me the amount of incorrect information that is put on user forums. There are always mistakes and I have seen some posts where people realize and correct their errors. Primarily though, I see people ranting about “the correct way” when that way is not based in product knowledge, but rather on “it seemed to work”. This reminds me of the time I went to the pet store to buy some activated charcoal after my dog ate some wild mushrooms.